FAQ

I've forgotten my password or login
To reset your login details, click the "Forgotten password" link, located beneath the site login box.  Enter your username or email address an...
Mon, 7 Aug, 2017 at 10:39 AM
How do I login to WAST Learning Zone for the first time?
You will need to first create an account using your "@wales.nhs.uk" email address. You will then receive a confirmation email to activate your acc...
Thu, 12 Apr, 2018 at 11:19 AM
How do I login to EEAST Learnzone for the first time?
You would have been sent a welcome email from "EEAST LZ" (subject: "EEAST LZ: New user account") issuing you with a username and initial...
Mon, 12 Mar, 2018 at 11:15 AM
How do I login to South East Coast Ambulance Discover for the first time?
You would have been sent a welcome email from "SECAmb Discover" (subject: "SECAmb Discover: New user account") issuing you with a userna...
Wed, 7 Mar, 2018 at 9:27 AM
Where can I see a list of the courses I have completed?
Once logged in, if you click on your name in the top right hand corner and select "Grades" from the dropdown list, this will show a list of the gr...
Mon, 25 Sep, 2017 at 10:05 AM
Where can I view my certificates?
To view a certificate for a course you have completed, first login to the site, select the course you would like a certificate for and click on the "Cer...
Mon, 25 Sep, 2017 at 10:05 AM
Do I have to complete the feedback forms within the courses?
The feedback forms are not mandatory, however your comments are important to us. We would be grateful if you could take the time to complete the short quest...
Mon, 25 Sep, 2017 at 10:06 AM
I do not have a PayPal account to purchase courses on the Onclick Shop
Although the Onclick Shop uses a PayPal facility, you do not need a PayPal account to process payment. You will see an option within this feature to process...
Mon, 25 Sep, 2017 at 10:10 AM
How do I request my data to be removed from a site?
If you have previously consented to allow Onclick to store and process your personal data in accordance with the site privacy policy, and you wish to withdra...
Wed, 9 May, 2018 at 10:59 AM
Can I still access SECAmb Live?
From the launch of SECAmb Discover, SECAmb Live will be placed into maintenance mode and any future training will need to be completed on SECAmb Discover onl...
Mon, 25 Sep, 2017 at 10:07 AM